Privacy Policy

Introduction

At Ayurveda Herbals UK (www.AyurvedaHerbalsuk.com), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with UK data protection laws, including the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR). It also outlines your rights regarding your personal data.

This policy applies to all users of our website and customers who make purchases or interact with our services.

Information We Collect

1. Information You Provide

  • Personal Details: Name, email address, billing and shipping address, phone number, and payment information provided when you place an order, create an account, or contact us.
  • Communications: Information you share when contacting our customer service team or subscribing to our newsletter.

2. Information Collected Automatically

  • Browsing Data: IP address, browser type, device information, operating system, and pages visited, collected via cookies and similar technologies (see our Cookies Policy for details).
  • Usage Data: Information about how you interact with our website, such as products viewed, items added to your cart, and purchase history.

3. Information from Third Parties

  • Analytics Providers: Data from tools like Google Analytics (if applicable) to analyze website performance and user behavior.
  • Payment Processors: Information from payment providers to process transactions securely.
  • Courier Services: Delivery information shared with Royal Mail or Evri to fulfill orders.

How We Use Your Information

  • Order Processing: To process and fulfill your orders, including payment processing, shipping, and providing order updates.
  • Customer Support: To respond to your inquiries, process returns, or resolve issues.
  • Website Improvement: To analyze website usage and enhance user experience through analytics tools.
  • Marketing: To send promotional emails or newsletters (with your consent) about our products, offers, or updates. You can unsubscribe at any time.
  • Legal Compliance: To comply with legal obligations, such as tax reporting or fraud prevention.

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

  • Contract: To fulfill our contractual obligations when you place an order.
  • Consent: For marketing communications or non-essential cookies, where you have provided explicit consent.
  • Legitimate Interests: For improving our website, analyzing usage, or preventing fraud, where our interests do not override your rights.
  • Legal Obligation: To comply with applicable laws and regulations.

How We Share Your Information

  • Service Providers: Payment processors (e.g., Stripe, PayPal), courier services (Royal Mail, Evri), and analytics providers (e.g., Google Analytics, if applicable).
  • Legal Requirements: If required by law, such as to comply with a court order or regulatory request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a new entity.

Note: We do not sell your personal data to third parties.

Data Storage and Security

  • Storage: Your data is stored securely on servers located in the United Kingdom or European Economic Area (EEA). We retain data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
  • Security Measures: We use industry-standard security measures, such as encryption and SSL technology, to protect your data from unauthorized access, loss, or misuse.
  • Retention: Order-related data is retained for 7 years to comply with tax and legal obligations. Other data, such as marketing preferences, is retained until you withdraw consent or request deletion.

Your Data Protection Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal obligations.
  • Restriction: Restrict how we process your data in certain circumstances.
  • Portability: Obtain your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests, including marketing.
  • Withdraw Consent: Opt out of marketing communications or non-essential cookies at any time.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website performance. For more information, please read our Cookies Policy.

International Data Transfers

As we operate exclusively in the UK, your data is primarily processed within the UK or EEA. If we transfer data to third-party providers outside the EEA (e.g., for analytics or payment processing), we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place.

Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors or courier tracking pages). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child under 16, please contact us to have it removed.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated “Last Revised” date.

Last Revised: 14 July 2025

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at:

Thank you for trusting Ayurveda Herbals UK with your personal information. We are dedicated to safeguarding your privacy and providing a secure shopping experience.